Refund policy
At Fable Store, we want you to be fully satisfied with your purchase.
30-day return window
You have up to 30 calendar days from the date you receive your order to request an exchange or return, for any reason.
Conditions for exchanges and returns
- The product must be unused, show no signs of wear, and be in its original packaging with tags, manuals and accessories included.
- The product must not show damage caused by misuse.
- The request must be made within the timeframe above, counted from the delivery date shown on the tracking information.
How to request a return
- Contact us at digitaljcq@gmail.com with your order number and the reason for the exchange or return.
- Our team will guide you through sending the product back, including the return address when applicable.
- Once shipped, send us the return tracking number so we can follow the process.
Refunds
Once we receive and inspect the returned product, your refund is processed within 10 business days, using the same payment method used for the purchase. Credit card refunds may take up to 2 billing cycles to appear, depending on your card issuer.
Return shipping costs
For manufacturing defects, return shipping is covered by Fable Store. For returns requested for other reasons (such as change of mind), return shipping may be the customer's responsibility, unless otherwise agreed with our support team.
Defective products
If your product arrives with a manufacturing defect, contact us immediately through the channels above. In these cases, we prioritize a free replacement or a full refund, according to your preference and product availability.
Orders cancelled before shipping
Orders that have not yet shipped can be cancelled at any time by request through our contact channels, with a full refund.